Gorgias
Tool · this deep dive is built from the official pages of the platform itself and of the tools that support it.
Overview
Gorgias describes itself thus — we quote verbatim, because this is the tool's own claim about itself, not an independent assessment: "Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting." (homepage). The figure of 17,000 brands is also a statement of the tool.
For a reader of this project it matters to understand that this is an instrument for supporting the buyers of an online shop, not a publishing scheduler. The single point of intake for enquiries on the product page is described thus: "Email, live chat, social media, SMS, Voice, and more". The wording is given verbatim: specific social networks are not named in it.
On the site there is a machine-readable index llms.txt — a file for reading by programs; on the date of the check it occupied 6,987 characters (our own measurement of the file, not a statement of the tool).
The interface language of the homepage is en-US.
Which platforms it works with
There are three confirmed social platforms, and all of them are taken from the entries of the integrations catalogue together with the descriptions the tool gives them.
Facebook — "Manage Facebook comments, ad comments, messages and mentions, right from Gorgias": comments on posts, comments on ads, messages and mentions.
Instagram — "Engage with your Instagram community…".
TikTok Shop — "Manage all TikTok Shop inquiries in Gorgias". Note that this is specifically TikTok Shop, the trading part of the platform, and not TikTok as such: what is meant is enquiries from buyers.
The "Social Media" category exists in the catalogue, but its separate page answers with code 404.
How you earn with it
There are two programmes, and they are meant for different people.
The Gorgias Affiliate Program, accounting through PartnerStack (programme page). The addresses /partners and /partner-program redirect to the general partnership page.
The rate grows by tiers, and the tier is determined by the number of clients brought in: Coral (fewer than 5 clients) — 20% of all the referral's payments for the first two years, Gold (5–19) — 22%, Platinum (20–100) — 25%, Diamond (more than 100) — 40%. The payouts are recurring over the first two years of payments by each client brought in and go in the first week of each quarter.
Separately a bonus for publications is announced: up to 1,000 USD, at the rate of 100 USD per 20,000 organic impressions.
Joining is straight through PartnerStack; being a client of the tool is not required. The audience of the programme is named outright: owners of online shops, heads of support, brands on Shopify and DTC. Advertising on the brand with affiliate links is forbidden.
The Referral Program is the second programme, only for current clients (programme page). Here they pay fixed sums for stages: 50 USD for the person brought in attending a demonstration, and thereafter by the plan bought — 120 USD for Basic, 600 USD for Pro, 1,500 USD for Advanced, 3,000 USD for Enterprise. The commission is issued in money or in Gorgias credit.
The requirements for the person brought in are strict here and set out explicitly: they must work at a third-party online shop on Shopify, Magento 2 or BigCommerce and handle roughly 30 enquiries a day or more. Recommending employees of your own company is not allowed.
A side observation from the second programme: the names of the pricing steps — Basic, Pro, Advanced, Enterprise — appear precisely here, on the partner page, and not on a pricing page.
What it will not do
Into the second programme you will not be taken if you are not a client of the tool. Nor will they pay for a person brought in whose shop runs not on Shopify, Magento 2 or BigCommerce, or for an employee of your own company. Advertising the tool on brand queries with affiliate links in the first programme is forbidden.
The address developers.gorgias.com is mentioned on the homepage, but does not itself open.
Verified data
The checked data this deep dive rests on.
About the platform
the platform describes itself as follows: «Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting.»
Self-description: this is the platform's claim about itself, not an independent assessment
source, checked 2026-07-28
Platforms
Facebook, Instagram, TikTok Shop
Entries in the integrations catalogue with the descriptions «Manage Facebook comments, ad comments, messages and mentions, right from Gorgias», «Engage with your Instagram community…» and «Manage all TikTok Shop inquiries in Gorgias». The catalogue does have a «Social Media» category, but its own page returns 404
source, checked 2026-07-28
Email, live chat, social media, SMS, Voice, and more
Verbatim from the helpdesk page; no specific social networks are named in this wording
source, checked 2026-07-28
How the money works here
Affiliate programme. there are two programmes: the Gorgias Affiliate Program (accounting through PartnerStack) and a separate Referral Program for existing clients
/partners and /partner-program redirect to the general partnership page
source, checked 2026-08-04
Commission. by level: Coral (fewer than 5 clients) — 20% of all a referral's payments for the first two years, Gold (5-19) — 22%, Platinum (20-100) — 25%, Diamond (100+) — 40%
in addition up to $1000 for a post on social networks, at the rate of $100 per 20000 organic impressions
source, checked 2026-08-04
One-off or recurring. recurring during the first two years of each referral's payments
the wording of the page
source, checked 2026-08-04
Who is admitted. joining straight away through PartnerStack; the audience is online shop owners, heads of support, brands on Shopify and DTC; brand advertising with affiliate links is prohibited
being a customer of the tool is not required
source, checked 2026-08-04
Commission. the second programme, the Referral Program: $50 for the person brought in attending a demonstration, plus $120 for the Basic plan, $600 for Pro, $1500 for Advanced, $3000 for Enterprise
the commission is in money or in Gorgias credit
source, checked 2026-08-04
Who is admitted. under the Referral Program: only existing Gorgias clients; the person brought in must work at a third-party online shop on Shopify, Magento 2 or BigCommerce and handle roughly from 30 enquiries a day
you may not recommend employees of your own company
source, checked 2026-08-04
Pricing
The cheapest paid plan is Starter, 10 USD a month for 50 billable tickets and 3 agent seats; beyond the limit 0.40 USD per ticket. The currency is the US dollar and the period is a month. For yearly billing the platform promises a discount of «up to 17% on most plans»
The source is Gorgias's own breakdown «Which Gorgias Plan Should You Choose? (Pricing Breakdown)», updated 14 May 2026; the pricing page gorgias.com/pricing itself delivers the table only by script, and the source text contains no figures. The 17 % is a discount, not a price: the 10 USD a month is named for monthly billing. A monetary fact, shelf life 90 days
source, checked 2026-08-07
Five helpdesk tiers, with the price tied to the number of billable tickets: Starter — 10 USD a month, 50 tickets, 3 agent seats, overage 0.40 USD per ticket; Basic — 60 USD a month, 300 tickets, 3 seats, overage 0.40 USD; Pro — 360 USD a month, 2,000 tickets, unlimited agent seats, overage 0.25 USD; Advanced — 900 USD a month, 5,000 tickets, unlimited seats, overage rate by agreement; Enterprise — price on request. Separate add-ons are the AI agent «Starts at $250/month», voice «Starts at $70/month plus usage fees» and SMS at country rates
An example from Gorgias's own help centre confirms the Basic tier in other words: «Your subscription includes 300 tickets for $60/month + $0.40 per extra ticket» (https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385). The quotations are verbatim
source, checked 2026-08-07
The top Enterprise tier is priced on request: the ticket volume is by agreement, agent seats are unlimited, and there is no figure on the open pages. The overage rate on Advanced is also described as by agreement
This is a fact, not a gap: Gorgias deliberately does not publish the price of its top tier. Instead of an amount the pricing page offers «Book a demo»
source, checked 2026-08-07
They charge for volume rather than per person, and by two counters at once. The pricing page states outright: «Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent» and «AI Agent on every plan, pay only when it resolves a conversation». The rate per resolution: «Each resolved conversation costs $0.90 on most plans. Starter plans begin at $1 per resolved conversation». A ticket counts as billable when a human has replied to it; an AI resolution is counted on its own counter — «a ticket is either counted toward your usage for helpdesk tickets or automated interactions, but not both»
Two scales at once: a subscription by tickets plus a per-unit charge for AI resolutions, with the AI agent add-on starting at 250 USD a month. The statement «never priced per agent» is true in substance, but the lower Starter and Basic tiers are still limited to three agent seats — unlimited seats begin at Pro. The article about the AI agent's price was updated on 28 May 2026; the rule «either a ticket or an automated interaction, but not both» comes from https://docs.gorgias.com/en-US/legacy-pricing-for-helpdesk-and-ai-agent-subscribers-2315106. The quotations are verbatim
source, checked 2026-08-07
There is no free plan in the list: all five tiers are paid, the lowest at 10 USD a month. There is a «Sign up free» button on the pricing page, but behind it stands a trial period rather than a permanent free plan
The pricing page gorgias.com/pricing, Gorgias's own plan breakdown and the help article on billing were read: none of them names a free plan. The platform makes no direct statement that «there is no free plan» either — the conclusion is drawn from the absence of such a tier in its own list of five
source, checked 2026-08-07
The trial period is 7 days with a volume ceiling: «Free Trial: 7 days, maximum 10 email ticket messages»
Whether a card is required for the trial neither the pricing page nor the plan breakdown says — we did not check this. The ten messages are the hard limit of the trial, and they matter more than the seven days
source, checked 2026-08-07
API access
the address https://developers.gorgias.com/ was found on the home page by the «api/dev» marker in the address, but the address itself does not open
CORRECTED the previous version declared any address containing the word api or dev found on the home page to be a developer section. All 57 such records were checked by opening the address: 24 turned out to be documentation. See data/technical/dev-links-verified.tsv and docs/research/S195-догадка-по-адресу.md
source, checked 2026-07-28
Languages
the interface language of the home page: en-US
The language is taken from the markup attribute, the versions from hreflang
source, checked 2026-07-28
Catalogue section: all similar See also: catalogue index · scheduler comparison · find by situation · platform restrictions